EXCHANGE AND RETURN

EXCHANGE AND RETURN

Law of Ukraine “On the Protection of Consumer Rights”:

According to the Law of Ukraine “On the Protection of Consumer Rights” dated March 19, 1994 No. 172  our clients have the right to exchange non-food products of good quality for a similar one if the product does not satisfy them in shape, dimensions, style, color, size or for other reasons cannot be used for its intended purpose. The buyer has the right to exchange goods of good quality within fourteen calendar days, not counting the day of purchase, subject to compliance with all norms provided for by the Law.

Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172 “On the implementation of certain provisions of the Law of Ukraine “On Protection of Consumer Rights” indicates a list of goods that are not subject to exchange (return), namely:

  • disposable products;
  • brushes and brush sets;
  • files, buffs, polishers;
  • manicure tools;
  • varnishes and gel polishes;
  • printed products;
  • promotional and discounted goods;

Such goods can only be returned  due to detection of defects or non-compliance with the order.

Only new goods that have no signs of use: scratches, chips, abrasions are subject to exchange or return, the following must be preserved: complete set, integrity and all packaging components, labels, factory markings and the buyer has the original document, confirming the fact of purchase of the relevant product. Violation of any of these points reserves the right of the store to refuse the buyer an exchange or return of goods.

By picking up the goods from the Nova Poshta branch you automatically agree with the quality and packaging of the goods. Please kindly check the parcel with the courier service employee/courier.

The procedure for exchanging and returning goods:

The client fills out the return form, together with a call center employee, at +380932188694 (WhatsApp/Viber/Telegram), providing all the necessary information.

When exchanging and returning the goods, the goods must be sent in full, adding the following documents to it:

  • Application for exchange or refund stating the reasons;
  • Acceptance certificate;
  • Warranty card.

After agreement with the manager, the client sends the goods to the online store (at the client’s expense). Diagnostics are carried out within 5 working days from the date of receipt of the goods. The result of the exchange/return will be known after the diagnostics.

If the defect is confirmed, the store will compensate for the purchased goods, if the defect is not found, the goods will be sent to the buyer, without compensation for shipping.

Refunds are made based on the results of the review of the application to the company. In case of a positive decision, the refund is made by bank transfer – within 5 working days to the specified bank card.

Equipment of proper quality that has been put into operation cannot be exchanged/returned.

The buyer has the right to expect warranty repairs if:

  • the product has a warranty period*. For warranty repairs, please contact the manager;
  • the product was purchased in the KOMILFO online store.

* warranty periods are indicated on the product page.

Procedure for exchanging/returning equipment of inadequate quality that has been put into operation:

  1. The client fills out the return form together with a call center employee, providing all the necessary information.
  2. After agreeing with the manager, the client sends the product to the online store (at the client’s expense). Diagnostics are carried out within 5 working days from the date of receipt of the product.
  3. If a factory shortage is confirmed, the client has the right to warranty repairs.
  4. If no shortage of the product is found, the product is returned to the client without compensation for shipping.

Return of equipment that has not been put into operation is possible within 14 days upon presentation of a receipt and all components. Return shipping is at the buyer’s expense.

Procedure for exchanging/returning poor-quality equipment that has not been put into operation:

  1. The client fills out the return form together with a call center employee, providing all the necessary information.
  2. If more than 14 days have passed, the product is sent to the service center for diagnostics; within 5 working days from the date of receipt of the product for diagnostics, the manager provides information for further action.
  3. Warranty repairs of equipment that has not been put into operation are carried out at the expense of the online store if the warranty period has not expired.

Procedure for exchanging/returning poor-quality goods (gel polishes, varnishes, gels, etc.) that have been/have not been put into operation:

  1. The client fills out the return form together with a call center employee, providing all the necessary information.
  2. After agreement with the manager, the client sends the product to the online store (at the client’s expense). Diagnostics are carried out within 5 working days from the date of receipt of the product. The result of the exchange/return will be known after the diagnostics.
  3. If a defect is confirmed, the store will compensate the purchased product; if no defect is found, the product will be sent to the buyer without compensation for shipping.
  4. Goods (gel polishes, varnishes, gels, etc.) of proper quality that have been put into operation cannot be exchanged or returned.
  5. Goods (gel polishes, varnishes, gels, etc.) of proper quality that have not been put into operation can be exchanged or returned only in the event of a discrepancy with the order.